This page contains important information for clients of Jack English Counselling.
Here you will find the Counsellor–Client Contract, payment and cancellation terms, privacy and data protection information, and complaints information.
Please read the relevant information before booking or attending a counselling session.
Counsellor–Client Contract
Please read the Counsellor–Client Contract before your first session.
By booking and attending a session, you confirm that you have read, understood, and agreed to the terms of working together.
Privacy & Data Protection Notice
This notice explains how Jack English Counselling collects, uses, stores, and protects personal information.
It applies from the first point of contact, during counselling, and after counselling has ended.
Who is responsible for your information
Jack English Counselling is responsible for the personal information collected and used as part of the counselling service.
For privacy or data protection questions, you can contact Jack English Counselling by email at jack@jackenglishcounselling.com.
What information I collect
I may collect and hold information such as your name, contact details, booking information, relevant counselling information, brief session notes, correspondence, and payment records. I do not store card details. Card payments are processed securely by Stripe.
Why I collect and use this information
I collect and use client information to provide counselling, manage bookings, communicate with you, administer payments, keep appropriate business records, meet professional and ethical responsibilities, and comply with legal or safeguarding obligations.
How information is stored
Client information is stored digitally and access is limited to Jack English Counselling.
Client identifying details are kept separately and client codes are used for booking, record keeping, and brief session notes. This helps reduce the amount of identifiable information used in day-to-day records.
Digital information is protected using appropriate security measures such as password protection, secure accounts, and device security. I take reasonable steps to protect client information from unauthorised access, loss, misuse, or disclosure.
When information may be shared
Client information is not shared without good reason.
Information may be shared if there is a legal requirement, a safeguarding concern, a serious risk of harm to you or another person, a court order, or another professional or ethical reason that requires disclosure.
Where possible and appropriate, I would aim to discuss this with you first. However, in urgent or serious situations, I may need to act without your prior agreement.
How long information is kept
Client information is kept only for as long as it is needed for counselling, administration, legal, insurance, professional, or safeguarding reasons.
After counselling ends, client records are normally kept for a reasonable period in line with professional, legal, and insurance requirements, and are then securely deleted or destroyed when no longer needed.
Your data protection rights
You have the right to ask what personal information is held about you and to request a copy of that information.
You may also have the right to ask for information to be corrected, deleted, restricted, or object to how it is used, depending on the circumstances.
Requests will be considered in line with UK data protection requirements. There may be situations where information cannot be deleted or changed, for example where it needs to be kept for legal, professional, insurance, safeguarding, or legitimate business reasons.
Data protection complaints
If you have a concern about how your personal information has been collected, used, stored, or protected, please contact Jack English Counselling first so the issue can be looked into.
Data protection complaints will be acknowledged within 30 days and responded to without undue delay.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), which is the UK regulator for data protection.